Managed services are the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations. This can include outsourcing Production Support and lifecycle build/maintenance activities. The person or organization that owns or has direct oversight of the organization or system being managed is referred to as the offer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.
Common managed services are
- Information Services
- 24/7/365 Monitoring
- Network Management
- User Management
- Systems Management
- Software – Production Support and maintenance
A managed services provider (MSP), is typically an information technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they (not the client) determine that the services are needed.